FAQ

Ordering Fabrics

How is fabric sold?

Our fabrics are sold by the yard, with a minimum order of 1 yard. One yard equals 36 inches or approximately 91.4 centimeters.

Will multiple yards arrive in one continuous piece?

When possible, multiple yards of the same fabric are cut as one continuous length. Inventory limitations or the construction of the fabric may occasionally require more than one cut.

Can I order less than one yard or request a sample?

Fabric samples are available on selected products. If a listing offers an Order Type selector, choose the sample option to order the size and price shown on that product page. Our 19-color stretch satin offers a 4 × 6 in sample. Samples are separate from full yardage; for fabric ordered by the yard, the minimum order is 1 yard unless otherwise stated.

Can I change or cancel a fabric order?

Because fabric is cut to order, changes or cancellations may not be possible once processing has begun. Contact us as soon as possible if you need assistance.

Fabric Details

Will the color look exactly like it does on my screen?

We make every effort to represent colors accurately, but color may vary slightly due to screen settings, lighting and production variations. Please review all available product details and photographs before ordering.

What details should I review before purchasing?

Review the available product details, including width, pattern scale, transparency, texture and photographs. These characteristics can affect how a fabric looks and performs in a finished design.

Are embellished fabrics perfectly uniform?

Lace, embroidered, beaded and sequin fabrics may have small variations due to their construction and decorative details. These natural variations do not necessarily indicate a defect.

How should I care for my fabric?

Care requirements vary by material and embellishment. Follow the available care information and consult a professional cleaner or fabric specialist when appropriate.

Bridal Orders

How long does a bridal gown take to prepare?

Bridal gowns may require production or preparation time. Available estimates will appear on the product page or be confirmed during the order process. Production and delivery dates are estimates and cannot be guaranteed.

Is custom sizing available?

Custom sizing may be available where specifically stated on the product page.

What measurements are required?

Required measurements will be listed or requested during the order process. Customers are responsible for providing complete and accurate measurements.

Will a custom-sized gown fit without alterations?

Custom sizing is based on the measurements provided, but local alterations may still be needed to achieve your preferred fit.

Can you accommodate rush bridal orders?

Rush availability is not guaranteed. Contact us before ordering if you are working with a specific event date.

Shipping

When will my order ship?

Processing time varies by product and order type. Ready-to-ship items, cut fabric, bridal gowns and custom orders may have different preparation times.

Available estimates will appear on the product page or be communicated during the order process. Processing begins after payment has been received and all required order information has been provided.

Are delivery dates guaranteed?

No. Processing and delivery estimates are provided for planning purposes but cannot be guaranteed. Carrier delays, weather, customs processing and other circumstances may affect delivery.

Will I receive tracking?

Tracking information will be provided when available after shipment. Tracking activity may take time to appear after a shipping label is created or a package is accepted by the carrier.

Do you ship outside the United States?

International shipping is available for supported destinations shown at checkout. Customers are responsible for applicable import duties, taxes and customs charges unless otherwise stated.

Returns & Exchanges

Can cut fabric be returned?

Fabric cut to your selected yardage is prepared specifically for your order and is outside the standard return process. It is not eligible for return or exchange unless it arrives damaged, defective or incorrect.

Can customized or made-to-order items be returned?

Customized, personalized, made-to-order and custom-sized items are outside the standard return process. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery.

Are standard items eligible for return?

Eligible standard items may be returned if they are unused, unworn, unwashed, unaltered and in their original condition and packaging.

A return request must be submitted within 14 days of delivery. Return authorization is required before sending any item back. Items sent without authorization may not be accepted.

Where should I send a return?

Do not return products to an address shown on the shipping label or package. Contact ALIVREN and obtain return authorization and return instructions before sending any item back.

What if my order arrives damaged, defective or incorrect?

Report the issue within 7 days of delivery through our Contact page. Include your order number, a description of the issue, and clear photographs of the item, packaging and shipping label.

Keep the item and its original packaging until we provide instructions. We will review the information and determine the appropriate resolution.