Processing
Processing time varies by product and order type.
Fabric orders require time for measuring, cutting, inspection and packing. Bridal gowns, customized items and made-to-order products may require additional production or preparation time.
Available processing estimates will appear on the product page or be communicated during the order process. Processing begins after payment has been received and all required order information has been provided.
Orders containing products with different processing times may ship together when all items are ready.
Shipping
Available shipping methods and charges are displayed at checkout.
Shipping and delivery dates are estimates, not guarantees. Carrier delays, weather, customs processing, address issues and other circumstances outside our control may affect delivery.
Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an error. Address changes may not be possible once processing or shipment has begun.
International shipping is available for supported destinations shown at checkout. Customers are responsible for applicable import duties, taxes and customs charges unless otherwise stated.
Tracking
Tracking information will be provided when available after shipment.
Tracking activity may not appear immediately after a shipping label is created or the package is accepted by the carrier. A package may also receive limited scans while in transit.
If tracking has not updated for an extended period, contact us with your order number so we can review the shipment.
Fabric Orders
Fabric is sold by the yard with a minimum order of 1 yard. One yard equals 36 inches or approximately 91.4 centimeters.
Fabric samples are available on selected products. If a listing offers an Order Type selector, choose the sample option to order the size and price shown on that product page. Our 19-color stretch satin offers a 4 × 6 in sample. Samples are separate from full yardage; for fabric ordered by the yard, the minimum order is 1 yard unless otherwise stated.
When possible, multiple yards of the same fabric are cut as one continuous length. Inventory limitations or the construction of the fabric may occasionally require more than one cut.
Because fabric is cut to your selected yardage, cut-to-order fabric is outside the standard return process. It is not eligible for return or exchange unless it arrives damaged, defective or incorrect.
Colors may vary slightly due to screen settings, lighting and production variations. Before ordering, review all available product details, including width, pattern scale, transparency, texture and photographs.
Bridal & Custom Orders
Bridal gowns, customized items and made-to-order products may require additional production time. Available estimates will appear on the product page or be confirmed during the order process.
Custom sizing may be available where specifically stated. Customers are responsible for providing complete and accurate measurements when requested.
A custom-sized gown may still require local alterations to achieve your preferred fit.
Production and delivery estimates are not guaranteed. Contact us before ordering if you are working with a specific event date. Rush production or delivery cannot be guaranteed.
Customized, personalized, made-to-order and custom-sized items are outside the standard return process. If an item arrives damaged, defective or incorrect, contact us within 7 days of delivery.
Returns & Exchanges
Eligible standard items may be returned if they are unused, unworn, unwashed, unaltered and in their original condition and packaging.
Return requests must be submitted within 14 days of delivery. Return authorization is required before sending any item back. Items sent without authorization may not be accepted.
Cut-to-order fabric and customized, personalized, made-to-order or custom-sized items are outside the standard return process. These items are not eligible for return or exchange unless they arrive damaged, defective or incorrect.
Customers are responsible for return shipping costs on eligible non-defective returns. Original shipping charges are generally non-refundable unless the order arrived damaged, defective or incorrect.
Approved refunds are issued to the original payment method after the returned item has been received and inspected. The time required for a credit to appear depends on the payment provider or financial institution.
Do not return products to an address shown on the shipping label or package. Contact ALIVREN and obtain return authorization and return instructions before sending any item back.
Damaged or Incorrect Items
Please inspect your order after delivery.
Damaged, defective or incorrect items must be reported within 7 days of delivery through our Contact page. Include your order number, a description of the issue, and clear photographs of the item, packaging and shipping label.
Keep the item and its original packaging until we provide instructions. We will review the information and determine the appropriate resolution.
Normal color variation caused by screen settings or lighting is not, by itself, considered a defect. Small variations inherent to lace, embroidery, beading or sequin work may not be considered defects.
Contact
For questions about processing, shipping, fabric details, bridal timing, sizing or return eligibility, please use our Contact page.
Include your order number when contacting us about an existing order. Always obtain return authorization and return instructions before sending an item back.