Refund policy
REFUND & RETURN POLICY
We want you to feel confident when ordering from ALIVREN. Please review the following return and refund conditions before placing your order.
STANDARD ITEMS
Eligible standard items may be returned if they are unused, unworn, unwashed, unaltered and in their original condition and packaging.
A return request must be submitted within 14 days of delivery.
Return authorization is required before sending any item back. Items sent without authorization may not be accepted.
CUT-TO-ORDER FABRIC
Fabric cut to your selected yardage is prepared specifically for your order and is outside our standard return process.
Cut-to-order fabric is not eligible for return or exchange unless it arrives damaged, defective or incorrect.
Please review all product information carefully before ordering, including fabric width, color, pattern scale, transparency, texture and photographs.
Colors may vary slightly due to screen settings, lighting and normal production variations. These differences are not, by themselves, considered defects.
CUSTOMIZED & MADE-TO-ORDER ITEMS
Customized, personalized, made-to-order and custom-sized items are outside our standard return process.
These items are not eligible for return or exchange unless they arrive damaged, defective or incorrect.
For custom-sized bridal gowns, customers are responsible for providing complete and accurate measurements. Local alterations may still be required to achieve the preferred fit.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective or incorrect, contact ALIVREN within 7 days of delivery at support@alivren.com or through our Contact page.
Please provide:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging
• A photograph of the shipping label
Keep the item and its original packaging until we provide further instructions.
We will review the information provided and determine the appropriate resolution.
Small variations inherent to lace, embroidery, beading or sequin work may occur because of the construction and decorative nature of these materials and are not necessarily considered defects.
RETURN SHIPPING
Customers are responsible for return shipping costs for eligible non-defective returns.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective or incorrect.
Do not return products to an address shown on the shipping label or package.
You must contact ALIVREN at support@alivren.com or through our Contact page and obtain return authorization and return instructions before sending any item back.
REFUNDS
Once an authorized return has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be issued to the original payment method.
The time required for the refund to appear in your account depends on your payment provider or financial institution.
CANCELLATIONS AND ORDER CHANGES
Please contact us as soon as possible if you need to change or cancel an order.
Because fabrics may be cut to order and bridal or customized products may enter production shortly after ordering, changes or cancellations cannot be guaranteed once processing has begun.
CONTACT US
If you have questions about return eligibility, damaged or incorrect items, or an existing order, please contact ALIVREN through our Contact page or email us at support@alivren.com.
Please include your order number when contacting us about an existing order.