Shipping policy
SHIPPING POLICY
PROCESSING TIMES
Processing times vary depending on the product and order type.
Fabric orders require time for measuring, cutting, inspection and packing. Bridal gowns, customized items and made-to-order products may require additional production or preparation time.
Available processing estimates will be shown on the applicable product page or communicated during the order process where appropriate.
Processing begins after payment has been received and all information required to prepare the order has been provided.
Orders containing products with different processing times may be shipped together once all items are ready.
SHIPPING METHODS & COSTS
Available shipping methods, shipping charges, free shipping thresholds and any applicable options will be displayed at checkout.
Shipping availability and rates may vary depending on the destination, products ordered, package size and other applicable factors.
The shipping method, charge and estimated delivery information displayed at checkout for your order will apply at the time the order is placed.
DELIVERY ESTIMATES
Estimated delivery dates and transit times are provided for planning purposes only and are not guaranteed.
Actual delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather conditions, customs processing, local delivery conditions, address issues and other transportation disruptions.
If you are ordering for a wedding, event or other time-sensitive occasion, please allow additional time for processing and delivery.
For bridal gowns or other time-sensitive orders, we recommend contacting ALIVREN before ordering if you have a specific event date.
Rush production or delivery cannot be guaranteed.
TRACKING
Tracking information will be provided when available after your order has shipped.
Tracking activity may not appear immediately after a shipping label is created or after a package is accepted by the carrier.
Some shipments may also receive limited tracking scans while in transit.
If your tracking information has not updated for an extended period, please contact ALIVREN at support@alivren.com with your order number so we can review the shipment.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an address error, contact us as soon as possible at support@alivren.com. Address changes cannot be guaranteed once an order has entered processing or has been shipped.
ALIVREN is not responsible for delays or delivery problems resulting from incomplete or incorrect address information provided by the customer, except where otherwise required by applicable law.
INTERNATIONAL SHIPPING
International shipping is available to supported destinations shown at checkout.
International shipments may be subject to customs processing and additional delivery time.
Customers are responsible for applicable import duties, taxes, customs charges or other fees imposed by the destination country unless otherwise stated during checkout or required by applicable law.
Customs processing times are outside our control and are not included in any guaranteed delivery commitment.
FABRIC ORDERS
Fabric is generally sold by the yard with a minimum order of 1 yard unless otherwise stated on the applicable product page.
One yard equals 36 inches or approximately 91.4 centimeters.
When possible, multiple yards of the same fabric will be cut as one continuous length. Inventory limitations or the construction of the fabric may occasionally require more than one cut.
Because fabric is cut specifically to the yardage selected by the customer, cut-to-order fabric is subject to our Refund Policy and is outside our standard return process unless it arrives damaged, defective or incorrect.
BRIDAL & MADE-TO-ORDER PRODUCTS
Bridal gowns, customized products and made-to-order items may require additional production or preparation time before shipment.
Available production estimates will be shown on the applicable product page or communicated during the order process.
Customers ordering custom-sized products are responsible for providing complete and accurate measurements and any other information required to prepare the order.
Production and delivery estimates are not guaranteed.
Please contact ALIVREN at support@alivren.com before ordering if you have a specific wedding or event date.
DELAYED SHIPMENTS
Carrier delays do not necessarily mean that a shipment has been lost.
If a shipment appears to be significantly delayed, please contact us at support@alivren.com with your order number. We will review the available tracking information and determine the appropriate next steps.
Please do not submit multiple requests regarding the same shipment, as this may delay our ability to review your order efficiently.
DAMAGED OR INCORRECT ORDERS
Please inspect your order after delivery.
If your order arrives damaged, defective or incorrect, contact ALIVREN within 7 days of delivery at support@alivren.com or through our Contact page.
Please include:
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging
• A photograph of the shipping label
Please keep the item and its original packaging until we provide further instructions.
We will review the information and determine the appropriate resolution in accordance with our Refund Policy.
RETURNS
Do not return any product to an address shown on the shipping label or package.
Return authorization is required before sending an item back.
Please contact ALIVREN at support@alivren.com or through our Contact page for return authorization and return instructions before shipping a return.
Eligible non-defective returns are subject to the conditions stated in our Refund Policy.
Customers are responsible for return shipping costs on eligible non-defective returns unless otherwise required by applicable law.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective or incorrect.
CONTACT
If you have questions about processing, shipping, tracking or an existing order, please contact ALIVREN through our Contact page or email:
support@alivren.com
Please include your order number when contacting us about an existing order.