PRIVACY POLICY
At ALIVREN, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, place an order, contact us or otherwise use our services.
INFORMATION WE COLLECT
When you use our website or place an order, we may collect information such as:
• Name
• Billing and shipping address
• Email address
• Telephone number
• Order and transaction information
• Information you provide when contacting customer service
• Device, browser and website usage information
• Marketing and communication preferences
Payment information may be processed directly by our payment service providers. We do not necessarily receive or store complete payment card details.
HOW WE USE YOUR INFORMATION
We may use personal information to:
• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer service
• Process returns and refunds
• Communicate about orders and transactions
• Prevent fraud and protect our website
• Improve our products, website and customer experience
• Comply with legal and regulatory obligations
• Send marketing communications where permitted and with appropriate consent
SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify processes certain personal information as necessary to provide ecommerce services, operate the website, facilitate transactions and support store functionality.
Your information may therefore be processed through Shopify and its service providers in accordance with their applicable privacy practices.
PAYMENT PROCESSING
Payments may be processed by third-party payment providers.
These providers may collect and process information necessary to authorize and complete transactions, prevent fraud and comply with financial regulations.
The payment methods and providers available to you may vary depending on your location and the payment options available on our website.
SHIPPING & SERVICE PROVIDERS
We may share information necessary to fulfill your order with shipping carriers, logistics providers and other service providers.
For example, your name, shipping address, telephone number and relevant order information may be provided to a delivery provider so that your order can be delivered.
COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve performance and, where applicable, support advertising and marketing.
Depending on your location, you may be provided with choices regarding non-essential cookies.
MARKETING
Where permitted by law, we may send you information about new products, offers or other ALIVREN updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal, tax and regulatory requirements.
INTERNATIONAL DATA PROCESSING
Because we operate an international ecommerce business and use service providers that may operate in different countries, personal information may be processed or transferred outside your country of residence.
Where required, appropriate safeguards will be used in accordance with applicable data protection laws.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights regarding your personal information, including rights to request access, correction, deletion or other restrictions on the processing of your information.
You may also have the right to withdraw consent where processing is based on consent.
Some rights may be subject to legal exceptions or record-keeping requirements.
CHILDREN'S PRIVACY
Our website and products are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.
SECURITY
We take reasonable administrative and technical measures to help protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their privacy practices.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or practices.
The current version will be published on this website.
CONTACT US
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us through our Contact page.
ALIVREN
Designed for Beautiful Celebrations